IT Support & Security Operations
Ryan T. George
Blue Team Level 1 certified
IT & Security Support • SecOps • Detection
Support users. Secure endpoints. Detect early.
Supporting end users, securing endpoints, and strengthening security posture across enterprise environments.
Professional Summary
IT support and security operations professional focused on troubleshooting, identity management, and enterprise security workflows.
Location
About
IT support and security operations professional with experience supporting end users, managing identity workflows, and investigating phishing activity. I focus on practical, user-first troubleshooting while strengthening security posture across enterprise environments.
Education
La Roche University
August 2014 — August 2019
Bachelor of Science in Information Technology, minor in Computer Security Systems and Forensics.
Experience
Buchanan Ingersoll & Rooney P.C
Service Desk Analyst
- Responded to support tickets and calls, assisting end users with technical issues.
- Facilitated MFA enrollment in Microsoft 365 to strengthen account security.
- Investigated phishing using email gateway tools, domain reputation checks, and security platforms.
- Coordinated containment actions and communicated findings to affected users.
- Helped build an identity verification tool to prevent impersonation.
Aires - American International Relocation Solutions
Help Desk Analyst
- Set up new-hire endpoints with security practices including BitLocker.
- Performed MFA enrollment in Microsoft 365 and supported access workflows.
- Troubleshot endpoint and device issues for end users.
- Disabled or blocked AD accounts for terminated users to meet policy.
- Worked with Mimecast to catch phishing/spam and guided user reporting.
- Analyzed InsightVM risk scores to identify noncompliant devices.
University of Pittsburgh Medical Center - All Lines Technology
PC Deployment Technician
- Deployed computers across offices and hospitals within the UPMC enterprise.
- Imaged, backed up, and migrated workstations using Microsoft USMT.
- Defined organizational units and group membership in Active Directory.
- Installed required programs outside the base image per user needs.
- Managed assets using Cherwell IT Service Management.
- Coordinated with end users and PC support teams during deployments.
Carnegie Mellon University Software Engineering Institute
CERT Intern
- Leveraged Kali Linux for security testing across multiple servers.
- Deployed sensors via McAfee ePolicy Orchestrator (ePO).
- Wrote scripts to change MAC addresses to flood ePO with ARP.
- Implemented rogue system sensors and analyzed Suricata IDS events with jq.
- Deployed Splunk to analyze and report on Suricata IDS events.
- Assisted with server installs, rack configuration, cabling, and subnetting.
- Completed ethical hacking projects and ranked top 3 in an advanced security assessment.
Skills
Support + security toolkitSoftware & Platforms
- Jira, ServiceNow, NetDocuments, Mimecast
- SCCM, InsightVM, GlobalProtect, Exchange 365, Docker
- Active Directory, Microsoft Entra, Azure, TRAP
Server Deployment
- Nginx configuration and reverse proxy setup
- HTTPS/TLS configuration and certificate management
- Cloudflare DNS, caching, and TLS/SSL certificates
- Linux service management and deployments
Programming & Automation
- JavaScript, Flask, Python, Laravel
- HTML, CSS, Tailwind CSS
Operating Systems
- Windows, Windows Server (2019/2016/2008)
- macOS, Linux (Kali, Ubuntu)
- Proxmox server management, container deployment
Certifications
- CompTIA A+ Certified
- BTL1 Certified
- TryHackMe Pre-Security, Intro to Cyber Security
- DataCamp Intro to SQL, Intermediate SQL
BTL1 Skills
Tools
- Autopsy, CyberChef, DeepBlueCLI, DomainTools, Event Viewer
- FTK Imager, JumpList Explorer, KAPE, Linux CLI, MISP, OpenCTI, PECmd, PhishTool
- PowerShell, ProcDump, Scalpel, Sigma, Splunk, TheHive5, URL2PNG, VirusTotal
- Volatility, WannaBrowser, Windows File Analyzer, Wireshark, Browser History Capturer, Browser History Viewer
Frameworks & Domains
- MITRE ATT&CK, Digital Forensics, Threat Intelligence, Phishing Analysis
- SIEM, Incident Response, PICERL, Case Management
- Cyber Kill Chain, Active Directory
Projects
Selected workCertifications & Training
Current focusContact
Open to new opportunitiesFor opportunities or collaboration, connect with me on LinkedIn.